FAQs

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Frequently Asked Questions


You can contact us by phone, e-mail or visit us in person at our store.
Hours of service:
Mon-Fri: 10:30 AM – 7 PM
Saturday: 11 Am – 4 PM

Tel: +44(0) 203 689 2216
Mob: +44(0) 7448 682332

E-mail: info@blink2transfer.uk

Store:
23-25 Queensway Market
Bayswater
London W2 4QP UK


To open an user account with us and to use our services you must be 18 years or above.

To change your personal details you can simply call us on 0203 689 2216 between 10:30 AM to 7 PM Mon-Fri and 11Am to 4PM on Saturday, or if you prefer please e-mail us at info@blink2transfer.uk

Please contact us on 0203 689 2216 or info@blink2transfer.uk


To change your password, please log into your account with your current security details and select the tab “General” and click on Change password. You will then be asked to confirm your current password, you can then change your password.


All you need to do is to click on the ‘reset your password’ option which appears just below the ‘login’ button. An e-mail will be sent to your registered e-mail address with a reset password link. Please click on this link and follow the instructions.


If the instructions were already processed you cannot amend or cancel it. However, if it was not yet processed you can contact us by telephone or email to amend or cancel.


No. You will have to start the process again. We do save your past orders in the system so if it is a repeated transfer it should be a faster process. Credit/debit cards are not stored in the system for security purposes.


No. Blink2Transfer is exclusive for private individual transfers.


Every time you make a transfer you will enter your card or bank account on our secure website or make a local bank transfer.


Yes. When you register please make sure you put your name as it appears on your card or bank account.


Yes


No. We do not hold funds in customers account. You can make/deposit payments in Sterling to us using a debit card prior to each time you have to make a transfer.


We do not run credit checks but as a financial institution, we need to know who’s making transfers with us, therefore we check your identity and registered address. This process happens as you setup your account and will not affect your credit history.


Passport (Photo page only), National ID Card or Photo Driver’s Licence
We must receive a high quality photo or scan of the document showing:
• Your photo
• Your full name
• Your date of birth
• Your signature
• An expiry date – it must not be expired.
• Document number
• The full machine readable zone (The two lines of letters and numbers at the bottom of the document)
The full name and date of birth should match the name provided when you registered on BLINK2TRANSFER. If your photo or scan are of poor quality, we will request a better copy. Please note that nothing on the document should be covered or censored.


We must receive a high quality photo or scan of a valid address document that can be an utility bill, council tax bill, tenancy agreement or or a letter confirming the opening of a bank account not older then 3 months showing:
• Your name – it should match the name provided when you registered on BLINK2TRANSFER.
• Your full personal address
• A date of issue
• A logo, or clear name of the sender (e.g. your bank, your local authority, your utilities provider, etc)
• The nature of the document (e.g. type of bill, subject of the letter)
We do not accept a PO Box address.

The address proof must be issued to your personal address and not to a business.


Usually between 1-2 business days.


In some cases you will be requested to give a reason for the payment.
In these cases a drop down menu will appear giving you a number of options to select from. This is just to give us an idea of what the money transfer is intended for. Examples include:

• To purchase an overseas property
• Mortgage payments
• To pay university/student tuition fees or studying expenses


To avoid fees from your bank, please use a debit card. We do not charge any fee to use a debit card or make an online bank transfer to us.

Why Choose Blink2Transfer

Here our focus is on private individuals (personal transfers) offering competitive rates, much lower than the banks and other companies. Our expertise in the money transfer industry goes back to 35 years running business in the USA and in Europe.

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